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This job expired on 19/07/2026. It no longer accepts applications.
Customer Service Representative
Crédit Agricole Egypt · Le Caire
Job description
About the role
As a Customer Service Representative at Crédit Agricole Egypt, you will manage a portfolio of mass‑market customers, delivering personalized banking services while driving revenue growth. You will act as the primary point of contact, ensuring a superior experience that aligns with the bank’s brand values and commitment to innovation.
Key responsibilities
- Manage a defined portfolio of customers, achieving revenue, sales, and growth targets across multiple banking products.
- Provide personalized service to build strong, profitable relationships and retain customer loyalty.
- Proactively address issues, maintain high service quality, and uphold the bank’s customer promise.
- Upsell and cross‑sell additional bank products and services.
- Minimize customer attrition by maintaining regular contact and delivering consistent value.
Required profile
- Bachelor’s degree.
- Strong computer literacy and ability to work with various MS applications.
- Excellent interpersonal, sales, and written/oral communication skills.
Required skills
- MS applications.
- CRM systems.
- CBS (Core Banking System).
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Crédit Agricole Egypt
Le Caire
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