Customer Service Specialist – Full‑time

About the role

iQor is seeking a motivated Customer Service Specialist to join its New Cairo team. You will be part of a global leader in customer engagement, delivering high‑quality support through multiple channels while contributing to a collaborative and growth‑focused environment.

Key responsibilities

• Handle inbound and outbound customer interactions via phone, email, or chat.
• Provide accurate information and effective solutions to customer inquiries.
• Resolve customer complaints with professionalism and empathy.
• Maintain detailed records of all customer interactions.
• Meet and exceed performance KPIs such as quality, productivity, and customer satisfaction.

Required profile

• Fluency in English (B2/C1 level, native or bilingual).
• Flexibility to work rotational shifts and days off.
• Excellent verbal and written communication skills.
• Customer‑focused mindset with a positive attitude.
• Ability to multitask and work under pressure.
• Graduates only; previous customer service experience is a plus.

Required skills

• Basic computer proficiency.

What we offer

• Competitive salary.
• Career growth opportunities within a global organization.
• Supportive and inclusive work environment.
• Transportation allowance.
• Paid training.