Customer Service Specialist

About the role

Join Kodland’s international support team to help children and parents enjoy a smooth learning experience. This fully remote position involves assisting families with inquiries related to lessons, technical issues, payments, and account management.

Key responsibilities

• Respond to parent and student inquiries via Omnidesk chat and ticket system.
• Assist with lesson access, technical troubleshooting, payment verification, and account requests.
• Communicate professionally and clearly to build trust with families.
• Coordinate with internal teams to resolve issues efficiently.
• Maintain high customer satisfaction across the platform.

Required profile

• Excellent communication skills with a patient, solution‑oriented mindset.
• Strong written communication for chat and ticket handling.
• Basic computer literacy and quick learning of new tools.
• Availability to work 45 hours per week in scheduled shifts between 10:00 and 22:00.
• Suitable work‑from‑home setup: computer, headset/microphone, stable internet.

Required skills

• Omnidesk (ticketing and chat platform)

What we offer

• Fixed salary with KPI‑based bonus.
• Full‑time remote work with clear workload and structured shifts.
• International team and opportunities for career growth.
• Training and development programs.