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This job expired on 19/07/2026. It no longer accepts applications.
Customer Service Specialist
Falakcart فلك كارت · Le Caire
Job description
About the role
We are seeking a motivated Customer Service Specialist to join our fast‑growing e‑commerce team. In this role you will act as the primary point of contact for merchants, ensuring they receive a seamless and satisfying experience while interacting with our platform.
Key responsibilities
- Build and maintain strong relationships with merchants to guarantee a smooth experience.
- Address customer inquiries, issues, and complaints efficiently and professionally.
- Identify opportunities to improve customer satisfaction, retention, and engagement.
- Collaborate with internal teams to deliver timely and effective solutions.
Required profile
- 1–2 years of experience in Customer Service, Customer Success, Merchant Care, Account Management, or Relationship Management.
- Strong problem‑solving abilities and capacity to handle customer concerns effectively.
- Excellent Arabic writing and communication skills.
- Strong interpersonal skills and ability to work collaboratively within a team.
Required skills
- Proficiency with Microsoft Office applications.
- Experience using CRM systems.
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Falakcart فلك كارت
Le Caire