Customer Service Team Leader

Artsy Silver · Qesm El Sheikh Zaid

Mid 🇬🇧 English

Job description

About the role

Artsy Silver is seeking a dynamic Customer Service Team Leader to drive excellence across all customer touchpoints. You will lead a dedicated team, ensuring high‑quality service and continuous improvement.

Key responsibilities

Lead, coach, and develop the customer service team.
Monitor daily operations to maintain excellent service standards.
Track team KPIs and identify opportunities for improvement.
Handle escalated customer cases and ensure timely resolutions.
Collaborate with other departments to deliver a seamless customer experience.

Required profile

Minimum 2 years of experience in a customer service leadership role.
Strong communication, leadership, and problem‑solving abilities.
Proven experience managing KPIs and team performance.
Fluent English proficiency.

Required skills

Questions fréquentes

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Published 4 months ago

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Artsy Silver

Qesm El Sheikh Zaid

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