Customer Support Operations (Remote - Egypt)

nsave

مستقل 🇬🇧 English

Intercom

Job description

About the role

We are looking for a Customer Support Operator to be the front line of our user experience, providing empathetic and clear assistance to our fintech customers in Egypt.

Key responsibilities

Serve as the primary point of contact for customer inquiries, delivering timely and empathetic support.
Investigate and resolve issues using internal tools, partners, and stakeholders.
Identify patterns in support requests and share insights to inform product and operations improvements.
Document and improve operational processes, knowledge resources, and SOPs.
Collaborate cross‑functionally to test and refine new features and processes.

Required profile

Experience in fintech with a solid understanding of payment infrastructure.
Experience using Intercom or similar support tools.
Strong written communication with warmth and precision.
Ability to spot patterns, take ownership of improvements, and learn quickly.
Comfortable following processes and challenging them when needed.

Required skills

Intercom

Questions fréquentes

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Published 2 months ago

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