Customer Support Representative – Education Center

About the role

The Customer Support Representative will ensure smooth daily operations at Monglish Academy by handling inquiries, managing documentation, and supporting both students and staff. This full‑time, on‑site position works in a dynamic educational environment.

Key responsibilities

• Supervise classes and compile accurate reports.
• Create and file student grade reports and other documents.
• Order stationery and other supplies.
• Answer phone calls, handle queries and complaints, and take messages for teachers.
• Greet parents and visitors, providing orientation about the school.
• Update records for students and staff members.

Required profile

• Bachelor's degree.
• 3–4 years of experience in customer service or a related field.
• Good sales experience.
• Resident of Alexandria.
• Strong command of English.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Fast and accurate typing in Arabic and English.

What we offer

• Opportunity to work with a growing and innovative education brand.
• Creative and collaborative work environment.
• Professional growth and development opportunities.
• Competitive compensation package.