End User Support Specialist – Desktop Support Engineer (L1)

About the role

We are looking for an End User Support Specialist to provide onsite desktop and deskside assistance for an enterprise environment in 6th of October, Egypt. The role involves handling hardware, software and network issues, ensuring smooth operation of end‑user devices, and delivering high‑quality support to internal users.

Key responsibilities

• Deliver onsite desktop and deskside support for hardware, software and network problems.
• Perform IMAC (Install, Move, Add, Change) and break/fix activities.
• Manage device lifecycle tasks such as imaging, deployment, configuration, patching and upgrades.
• Support Windows 10/11 environments and provide basic macOS troubleshooting.
• Troubleshoot Microsoft Office 365, Outlook, VPN, printers, scanners and other peripherals.
• Utilise SCCM, Microsoft Intune and ServiceNow for device management and ticket handling.
• Administer Active Directory user accounts and password resets.
• Provide VIP support and ensure timely resolution of critical incidents.
• Maintain endpoint security compliance, patch management and follow ITIL processes.
• Participate in on‑call rotation and provide support outside regular business hours when required.

Required profile

• 3–5 years of experience in Desktop/EUC/Deskside support or similar IT support roles.
• Strong knowledge of Windows 10/11 administration and troubleshooting.
• Experience with SCCM, Microsoft Intune and ServiceNow.
• Hands‑on experience with Active Directory and basic networking concepts.
• Proven ability to work independently in an onsite environment and handle 24/7 standby support.

Required skills

• Windows 10
• Windows 11
• macOS (basic)
• Microsoft Office 365
• Outlook
• VPN
• Printers & scanners
• SCCM
• Microsoft Intune
• ServiceNow
• Active Directory
• Basic networking
• ITIL processes
• Endpoint security & patch management

What we offer

• Full‑time B2B freelance engagement with a stable onsite environment.
• Exposure to enterprise‑level IT infrastructure and technologies.
• Immediate onboarding and a monthly allowance of USD 900 (USD 800 salary + USD 100 standby allowance).
• Opportunity to work with a professional IT team supporting critical business operations.