Executive Assistant for General Manager

About the role

The Executive Assistant supports the General Manager/Hotel Manager in a busy hotel environment, ensuring the Executive Office runs smoothly. This role handles internal and external communications, manages appointments, and coordinates meetings with VIP guests and department heads.

Key responsibilities

• Co‑ordinate with departments to obtain documents and information needed for the Executive Office.
• Draft and send internal written communications and manage telephone calls on behalf of the General Manager.
• Notify the General Manager of VIP arrivals and arrange appropriate meetings.
• Maintain accurate filing systems and protect the confidentiality of all correspondence.
• Track and follow‑up all appointments, ensuring communication channels are always operational.
• Receive hotel guests and visitors, schedule meetings with department managers, and prepare meeting minutes.
• Monitor daily fax traffic and organise celebrations for special days of employees as directed.
• Keep the Executive Office clean, orderly, and fully stocked with necessary supplies.

Required profile

• Strong organizational and time‑management abilities.
• High level of discretion and ability to protect confidential information.
• Excellent written and verbal communication skills.
• Proactive attitude with the capacity to anticipate the needs of the General Manager.
• Professional demeanor when interacting with VIP guests and internal stakeholders.

Required skills