Executive Housekeeper - Novotel Sharm El Sheikh

About the role

Accor is looking for an Executive Housekeeper to lead housekeeping and laundry operations at Novotel Sharm El Sheikh. The role oversees all aspects of housekeeping and laundry, manages a dedicated team and ensures the highest standards of cleanliness, comfort and service for every guest.

Key responsibilities

• Lead, mentor and develop the housekeeping and laundry team to meet departmental and organizational goals
• Maintain cleanliness and aesthetic standards in guest rooms, public areas and back-of-house, in line with Novotel brand standards
• Hire, train and supervise housekeeping and laundry staff, set performance standards and conduct regular evaluations
• Manage departmental budgets, labor costs and purchasing decisions while keeping quality control
• Oversee laundry, valet and uniform room services, and coordinate preventative maintenance with the maintenance team
• Create and implement housekeeping procedures, hold regular departmental meetings and manage lost and found operations per hotel policy
• Collaborate with hotel management on renovations, complete departmental reports and represent the hotel to suppliers, contractors and community representatives
• Handle safety training and accident prevention, respond to guest concerns and monitor competitor standards
• Take on additional management tasks assigned by the Rooms division or General Manager

Required profile

• At least 5 years of management experience in a luxury hotel environment
• Proven management experience in housekeeping operations (required)
• Hospitality management certification or related qualification
• Excellent written and verbal English, customer-focused and able to work under pressure

Required skills

• Managing budgets, labor costs and resource allocation
• Proficiency in housekeeping management systems and software
• Organizational, analytical and problem-solving skills

What we offer

• Employee benefit card with discounted rates at Accor properties worldwide
• Learning programs through the Accor Academies
• Career growth opportunities within the property and across the group