French Customer Service Agent

About the role

Raya CX is seeking a French‑speaking Customer Service Agent to join its on‑site team in 6th of October City. The role involves handling both inbound and outbound interactions in French, delivering accurate information, and resolving customer issues while maintaining a high level of professionalism.

Key responsibilities

• Answer and initiate phone calls, emails, and chats in French.
• Document each interaction in the company’s CRM and ticketing systems.
• Follow established procedures and quality guidelines to resolve inquiries.
• Escalate complex cases to supervisors when necessary.
• Meet daily and monthly performance targets.
• Participate in ongoing training and contribute to continuous improvement initiatives.

Required profile

• Strong proficiency in spoken and written French.
• Good command of English for internal communication and documentation.
• High school diploma or equivalent; post‑secondary education is a plus.
• Reliability, attention to detail, and adherence to data‑privacy standards.
• Ability to work on‑site, be punctual, and adapt to shift‑based schedules.

Required skills

• Experience with CRM systems.
• Familiarity with ticketing tools.
• Proficiency in standard office software.

What we offer

• Full‑time, permanent employment in a dynamic BPO environment.
• Opportunities for professional development and career growth.
• A collaborative and inclusive workplace culture.