Front Desk Administrator – Service Department

About the role

The Front Desk Administrator is the first point of contact for customers entering the service department. This role ensures that all administrative data is accurately captured and that the service flow starts with a well‑organized, error‑free record before the vehicle reaches an Account Manager.

Key responsibilities

• Code and update customer profiles and VIN data for new and cross‑dealer vehicles, maintaining a clean CRM database.
• Manage the reservation calendar, coordinate appointment logistics, and generate administrative reports.
• Reschedule no‑show appointments proactively and act as a filter for arriving vehicles to balance workshop workload.
• Greet customers immediately on arrival, verify documentation, and prepare vehicles for technical review.

Required profile

• Degree in Business Administration, Communications, or a related field.
• Previous customer‑facing experience, preferably in automotive or hospitality.
• Strong data‑integrity focus, customer‑centric mindset, and ability to multitask in a fast‑paced environment.
• Professional appearance and ability to stand and move frequently within the reception area.

Required skills

• Proficiency in Microsoft Office.