Front Desk Receptionist – Madinty Branch

About the role

The Front Desk Receptionist at the Madinty Branch of Derma Club Clinics will be the first point of contact for clients visiting the clinic in New Cairo. Working full‑time on‑site, you will ensure a smooth and welcoming experience for patients throughout their visit, supporting both the medical team and the client journey.

Key responsibilities

• Greet clients, manage check‑in and check‑out procedures, and maintain an organized reception area.
• Answer phone calls, respond to inquiries, confirm and reschedule appointments.
• Coordinate with medical and nursing staff to ensure accurate client flow and timely service.
• Handle client records confidentially and process payments securely.
• Provide clear information about services, manage waiting times, and address client questions with professionalism.

Required profile

• Strong receptionist and front‑desk experience, preferably in a clinic, spa, or similar customer‑facing environment.
• Excellent customer service and communication skills with a polite, professional attitude.
• Professional phone etiquette and ability to handle inquiries and follow‑ups courteously.
• High level of reliability, attention to detail, and ability to work in a fast‑paced clinical setting.
• Availability to work on‑site in New Cairo full‑time, with flexibility for peak clinic hours.
• Proficiency in English and Arabic is beneficial.

Required skills

• Computer literacy, including use of booking system software, email, and basic office applications.