Front Office Agent - Sofitel Cairo Downtown Nile

About the role

Sofitel Cairo Downtown Nile, a member of the Accor network of more than 45 brands, 5,500 hotels and 10,000 restaurants and lifestyle destinations, is looking for a Front Office Agent. The role covers checking guests in and out, handling reservations and guest requests, and promoting hotel services while following brand standards.

Key responsibilities

• Greet guests efficiently, check them in and out, verify registration information, process payments and distribute room keys
• Manage reservations, coordinate room bookings and provide information on rooms, rates, amenities and local attractions
• Handle guest inquiries, complaints and special requests to ensure a positive experience
• Operate the switchboard, answer calls and assist with administrative tasks such as posting charges and maintaining records
• Promote hotel services, restaurants and amenities to encourage upselling
• Coordinate with housekeeping, maintenance and other departments to keep rooms clean, comfortable and safe
• Follow brand standards and company policies to ensure consistent service quality

Required profile

• Bachelor's degree in Hotel Management or equivalent
• At least two years of customer service experience
• One year of front desk experience in the hospitality industry
• Availability to work shifts, including evenings, weekends and holidays
• Friendly, welcoming demeanor and ability to solve client issues quickly

Required skills

• Excellent verbal communication skills
• Fluency in English; additional languages are a plus
• Prior experience with Opera or a related system is an asset