Guest Service Agent / Associate

About the role

As a Guest Service Agent with Hilton, you will be the first point of contact for guests, creating welcoming first impressions and ensuring smooth check‑in and check‑out experiences. Your role is central to delivering the warmth and light of hospitality that defines the Hilton brand.

Key responsibilities

• Greet guests upon arrival, verify reservation details, assign rooms, issue keys and provide welcome materials or bell‑service assistance.
• Process departures efficiently by confirming charges, handling payments, issuing receipts and using the point‑of‑sale system accurately.
• Maintain comprehensive knowledge of hotel offerings, room types, rates, promotions and local attractions to answer guest inquiries.
• Promote hotel amenities and services through up‑selling techniques to maximize revenue.
• Respond promptly to guest requests, resolve concerns with care and urgency, and manage communications effectively.

Required profile

• A genuine passion for spreading hospitality warmth.
• Integrity – consistently doing the right thing.
• Leadership – inspiring others.
• Teamwork – collaborating for the best outcomes.
• Ownership – taking accountability for results.
• Urgency – acting with discipline to make a lasting impact.

Required skills