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This job expired on 18/09/2026. It no longer accepts applications.
High Value Manager – Call Center Operations
e& Egypt · 6 Octobre
Job description
About the role
The High Value Manager will lead and manage the customer care functions of a busy call centre. The role is responsible for the day‑to‑day operation, ensuring excellent customer service, monitoring performance metrics and reporting data to drive improvements. The manager will also allocate resources effectively to meet service level agreements (SLAs).
Key responsibilities
- Manage daily call centre operations and ensure targets are met.
- Oversee multiple teams and supervise staff performance.
- Coordinate onboarding and training programmes for new agents.
- Analyse performance data and produce reports to identify improvement actions.
- Allocate resources to achieve SLA compliance and enhance customer experience.
Required profile
- Bachelor’s degree or equivalent professional experience.
- Minimum 5 years of experience in the telecom industry.
- Strong organisational abilities and proven leadership skills.
- Ability to work under pressure and drive results.
Required skills
- Proficiency with Microsoft Office suite (Outlook, Excel, Word, PowerPoint).
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e& Egypt
6 Octobre