HR Operations Supervisor

About the role

The HR Operations Supervisor will lead and coordinate all HR operational activities throughout the employee lifecycle, ensuring a seamless experience from hire to retire. This role combines team leadership, process optimisation, and employee support to uphold compliance and service excellence.

Key responsibilities

• Lead HR operational functions across onboarding, off‑boarding, contracts, promotions, transfers, salary changes and documentation.
• Maintain accurate employee records and HRIS data, and manage letters, certificates and official HR documents.
• Oversee medical and social insurance, benefits administration, and ensure compliance with labour laws and internal policies.
• Handle resignations, terminations, final settlements, clearance processes and end‑of‑service documentation.
• Support internal and external audits by providing precise HR records.
• Lead, coach and develop the HR Operations team, allocate workloads, monitor performance and ensure SLA adherence.
• Conduct regular one‑on‑ones, performance reviews and identify training needs.
• Review and optimise HR processes, develop SOPs, drive automation and track operational KPIs.
• Act as escalation point for complex HR matters, providing guidance to employees and managers while maintaining confidentiality.

Required profile

• Bachelor’s degree in Human Resources, Business Administration or a related field.
• 3‑5 years of experience in HR Operations or Administration.
• Minimum 2 years of experience leading or supervising an HR team.
• Strong knowledge of the full Hire‑to‑Retire lifecycle, payroll inputs, benefits administration, labour law and HR compliance.
• Excellent organisational, problem‑solving and stakeholder‑management abilities.
• Proven leadership, communication and team‑development skills.

Required skills

• Proficiency in Microsoft Office, especially Excel.