In-House Logistics Coordinator

About the role

The In-House Logistics Coordinator acts as DHL’s on‑site representative at a key customer’s premises. The role ensures smooth daily operations, high‑quality customer experience, and effective coordination between the customer and DHL teams.

Key responsibilities

• Provide professional, friendly, and solution‑oriented support as a DHL ambassador, handling customer requests promptly and maintaining high service satisfaction.
• Maintain strong communication with the customer on import and export shipment inquiries.
• Prepare and issue Air Waybills (AWBs) directly from the customer site and track shipments, delivering accurate updates.
• Collaborate closely with DHL Sales to protect, grow, and retain the allocated business.
• Support invoice follow‑up by liaising between DHL Finance and the customer’s finance team.
• Participate in wider DHL initiatives such as mailshots and customer communications, sharing insights to drive continuous improvement.

Required profile

• University degree required.
• Logistics experience is a plus.
• Organized, reliable, and able to manage multiple tasks efficiently.
• Strong communication skills with a customer‑oriented mindset.

Required skills

• Proficient in English.
• Advanced knowledge of Microsoft Excel.
• Proficient in Microsoft Word.
• Effective email communication.