Infrastructure Executive

About the role

Join pladis, a global biscuits and confectionery business, as an Infrastructure Executive supporting the MENAI region. You will ensure reliable network, AV, server, and cloud services while collaborating with global IT teams.

Key responsibilities

• Operate and support LAN/WAN/Wi‑Fi and site connectivity across MENAI, with hands‑on work in Aruba and HPE environments.
• Own reliability and standardisation of AV and meeting‑room infrastructure, supporting Microsoft Teams Rooms and executive meetings.
• Support server and data‑center infrastructure (physical and virtual), handling lifecycle activities, upgrades, and basic disaster‑recovery support.
• Provide operational support for cloud infrastructure (AWS and Microsoft Azure) in partnership with global platform and cloud teams.
• Ensure infrastructure services meet security, access‑control, patching, and vulnerability‑management requirements.
• Act as Level 2/3 escalation for infrastructure incidents, driving root‑cause analysis and permanent fixes.
• Manage incidents, problems, and changes using ServiceNow, maintaining SLA adherence and documentation.
• Coordinate with vendors, telecom providers, and global IT teams to deliver stable, cost‑effective services across all MENAI countries.

Required skills

• Aruba networking equipment
• HPE networking solutions
• LAN/WAN/Wi‑Fi design and support
• Microsoft Teams Rooms and AV infrastructure
• Server and virtualisation technologies
• AWS cloud services
• Microsoft Azure cloud services
• ServiceNow incident and change management