IT Help Desk Support – School Environment

About the role

The IT Help Desk provides fast and effective technical support to teachers, students and administration staff in a school setting. The role involves responding to queries in person and over the phone, performing basic computer training, and maintaining a wide range of devices.

Key responsibilities

• Respond to support tickets and phone inquiries, assisting users with hardware, software and peripheral issues.
• Maintain and troubleshoot devices such as PCs, laptops, iPads, tablets, projectors, printers, Wi‑Fi equipment and surveillance cameras.
• Install, test and configure new workstations, equipment and software.
• Manage cabling, connectivity and the IT rack room to ensure a reliable network environment.
• Support teachers and staff in using school systems, applications and programs.

Required profile

• Bachelor’s degree in Information Technology or equivalent.
• Strong command of spoken and written English.
• Personal attributes: good communication, flexibility and ability to work under pressure.

Required skills

• Hardware installation
• Software installation
• Troubleshooting
• Problem solving
• Organizing
• Multi‑tasking
• Reporting