IT Operations Specialist

About the role

LEONI, a global provider of products, solutions and services for energy and data management in the automotive industry, is hiring an IT Operations Specialist in Badr City. The role covers IT support across all service levels, incident and request handling, and the administration of IT systems and infrastructure.

Key responsibilities

• Define operational scope and procedures for IT service handover, ensuring consistent execution and adherence to established standards.
• Deliver IT support across all service levels, including 1st level service desk, 2nd level technical support and 3rd level assistance for complex IT solutions.
• Manage and prioritize Service Requests and Incidents, ensuring timely resolution and optimal resource allocation.
• Administer, monitor and operate existing IT systems and infrastructure to maintain performance and availability.
• Develop, approve and maintain IT continuity and disaster recovery plans.
• Administer user identity and access management and control system access.
• Implement technical security solutions and maintain compliance with organizational security standards.

Required profile

• Bachelor's degree in Computer Engineering, Computer Science or Information Technology.
• Fresh graduates or candidates with 0-1 year of experience in IT Infrastructure, IT Support or junior System Administration; relevant internships will be considered.

Required skills

• Windows Server, Active Directory, DNS, DHCP, Microsoft 365 administration and basic virtualization concepts (VMware vSphere or Hyper-V).
• Networking fundamentals (TCP/IP, VLANs, routing and switching) and exposure to Cisco equipment, IP telephony or cloud environments such as Microsoft Azure.
• Strong troubleshooting and problem-solving skills, and a basic understanding of ITSM ticketing systems and ITIL best practices.