IT Specialist – On-site (Obour City)

About the role

PowerLube, a leading distributor of ExxonMobil lubricants in Egypt, is seeking a reliable IT Specialist to join its Obour City office. The role is full-time and on-site, providing immediate technical support and ensuring the stability, security and efficiency of the company’s IT environment.

Key responsibilities

• Provide daily technical support for desktops, laptops, printers, mobile devices and business applications.
• Install, configure, maintain and troubleshoot hardware, software and operating systems.
• Administer Windows Server, Active Directory, DNS, DHCP, Group Policy and user‑access permissions.
• Monitor and support LAN, WAN, Wi‑Fi, VPN, switches, routers and internet connections.
• Assist in managing Fortinet firewalls, switches, FortiClient EMS, endpoint security and Zero Trust access.
• Manage Microsoft 365 accounts, corporate email, licences and user permissions.
• Monitor servers, backups, storage, system performance and recovery procedures.
• Maintain endpoint protection, software updates, patching and cybersecurity controls.
• Support IP cameras, attendance systems, access‑control systems and other office technologies.
• Maintain accurate inventory of IT assets, licences, warranties and assigned equipment.
• Diagnose and resolve technical incidents, escalating critical issues when necessary.
• Coordinate with vendors for maintenance, purchasing and technical support.
• Prepare and maintain IT documentation, network diagrams, incident records and support reports.
• Train employees on IT systems, cybersecurity awareness and safe technology practices.
• Ensure compliance with company IT policies, access controls and data‑protection requirements.

Required profile

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or related field.
• 2–4 years of relevant IT support or system‑administration experience.
• Strong knowledge of Windows, Windows Server, Active Directory, networking and Microsoft 365.
• Practical experience with firewalls, switches, VPNs, endpoint protection, backup and troubleshooting.
• Experience with Fortinet products is strongly preferred.
• Familiarity with ERP, CRM, SAP, virtualization or cloud services is an advantage.
• Excellent written and spoken English and strong communication skills.

Required skills

• Windows
• Windows Server
• Active Directory
• DNS
• DHCP
• Group Policy
• Microsoft 365
• Fortinet firewall
• FortiClient EMS
• Endpoint protection
• Zero Trust
• LAN
• WAN
• Wi‑Fi
• VPN
• Network switches
• Routers
• IP cameras
• Attendance systems
• Access‑control systems
• Backup solutions
• Storage management
• System performance monitoring
• Patch management
• Cybersecurity controls
• ERP
• CRM
• SAP
• Virtualization
• Cloud services