IT Supervisor – Technical Support & Telecom

About the role

The IT Supervisor will provide day‑to‑day technical support for computer software, systems and telecommunications equipment at our Al Pasha Coast location. The role combines troubleshooting, user training, and coordination of IT resources to ensure smooth operations for the hotel.

Key responsibilities

• Troubleshoot and resolve technical problems related to software, hardware and peripheral equipment.
• Provide technical guidance, recommendations and process improvements to address business needs.
• Enter commands, activate controls and integrate equipment to maintain operational continuity.
• Manage, support and maintain applications, user accounts and telecommunications activities, including client/server support.
• Maintain accurate records of daily communications, incidents, remedial actions and installations.
• Train users on proper use of hardware and software.
• Assist management with hiring, training, scheduling and employee coaching while upholding fair‑treatment policies.
• Ensure compliance with company policies, protect assets and promote a safe, efficient work environment.

Required profile

• Technical, trade or vocational school degree.
• At least 2 years of relevant IT experience.
• No prior supervisory experience required.
• Ability to lift and move objects up to 10 lb without assistance.

Required skills

• Computer hardware and software troubleshooting.
• Client/server support and telecommunications equipment operation.
• Ability to document incidents and remedial actions accurately.