Key Account Manager – Logistics

About the role

Bosta is seeking a motivated Key Account Manager to own a portfolio of major logistics clients. This is an ideal opportunity for a professional with B2B customer success experience to transition into account management and help our partners succeed.

Key responsibilities

• Serve as the primary point of contact for key clients, building long‑term relationships.
• Assist clients via email, phone, virtual presentations, screen‑share and in‑person meetings.
• Develop trusted‑advisor relationships with client stakeholders.
• Ensure timely delivery of Bosta’s solutions aligned with client objectives.
• Communicate progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics and goals.
• Maintain client satisfaction through exceptional day‑to‑day service.
• Monitor and analyze client usage of Bosta’s platform.
• Liaise between customers and internal teams to resolve issues.

Required profile

• 4+ years of experience in a similar role within shipping or logistics.
• Proven ability to communicate and influence at all organizational levels, including C‑level.
• Strong multitasking, attention to detail, and time‑management skills.
• Self‑motivated, results‑driven, and comfortable working in a start‑up environment.
• Excellent verbal and written communication skills.

Required skills

• Experience with a CRM system (preferred).