Learning & Development Specialist

About the role

The Learning & Development Specialist will design, coordinate and deliver training solutions for retail stores, ensuring alignment with regional priorities and service level agreements. You will work closely with store managers, HR business partners and subject‑matter experts to foster a strong learning culture and support employee growth.

Key responsibilities

• Translate business and training needs into annual and monthly learning plans that meet SLA commitments.
• Coordinate end‑to‑end delivery of classroom, virtual, blended and self‑learning programmes.
• Maintain a pool of facilitators and learning buddies, ensuring readiness and availability.
• Drive learning engagement through campaigns, communication and social‑learning initiatives.
• Monitor delivery, completion and certification via dashboards, providing accurate and timely reporting.

Required profile

• Proven experience in learning and development, preferably within retail or a similar fast‑paced environment.
• Ability to convert business needs into structured learning plans and programmes.
• Strong stakeholder management and coordination skills.
• Excellent communication and presentation abilities.
• Project‑management mindset with attention to detail and deadlines.

Required skills