Lobby Ambassador

About the role

Swissotel Sharm El Sheikh is looking for a polished and proactive Lobby Ambassador to be the first point of contact for guests. You will ensure a warm welcome, smooth departures, and continuous assistance throughout the guest’s stay, contributing to the resort’s reputation for luxury service.

Key responsibilities

• Greet arriving and departing guests with the highest standards of hospitality.
• Maintain a well‑groomed appearance and adhere to all hotel policies and procedures.
• Anticipate guest needs, respond promptly to requests, and coordinate communication between guests and hotel staff.
• Handle guest complaints efficiently and courteously, ensuring satisfaction measured via the TRUST YOU platform.
• Keep the front office area clean and orderly, review log books, and file daily guest‑relations reports.
• Support colleagues across departments as needed and participate in corporate social responsibility initiatives.

Required profile

• Diploma or degree in hospitality or a related field.
• Minimum of 1 year relevant experience in a guest‑facing role.
• Excellent communication skills in English and fluency in Russian (mandatory).
• Strong interpersonal skills, punctuality, and a team‑oriented attitude.

Required skills

• Fluency in Russian language.

What we offer

• Opportunity to work in a prestigious all‑inclusive resort in a beautiful location.
• Dynamic, multicultural team environment.
• Professional development and career growth within the Swissotel brand.