Mall Associate – Administrative Support

About the role

The Mall Associate provides comprehensive administrative support to ensure the smooth day‑to‑day operation of an assigned shopping centre. You will act as a liaison between the centre management, tenants, and internal teams, delivering timely reports and maintaining accurate operational records.

Key responsibilities

• Collect and process documents, payments, and procurement requests while adhering to approval and financial control procedures.
• Manage petty cash, perform reconciliations, and maintain financial documentation.
• Administer operational portals and systems such as Procurement, Legal, PMHUB, and DocuSign.
• Support tenant onboarding/off‑boarding, communications, training, and portal updates.
• Prepare operational reports, fact sheets, and monthly inputs for asset management.
• Coordinate with Finance on invoices, refunds, insurance certificates, and other operational requirements.
• Maintain audit documentation and implement audit findings promptly.

Required profile

• Bachelor’s degree in Business Administration or a related field.
• 3–5 years of experience in administration, reporting, and operational support.
• Preferably experience in retail or shopping‑mall environments within the GCC.
• Strong documentation and reporting abilities.
• Experience handling purchase orders, invoicing, and budget maintenance.

Required skills

• Procurement systems
• DocuSign
• PMHUB

What we offer

• A friendly, positive work environment.
• Opportunity to join a regional market leader with over 45,000 colleagues.
• Career development within a diverse and dynamic organization.