Mall Manager / Property Manager

About the role

JLL is hiring a Mall Manager / Property Manager in Cairo to oversee the operational management, tenant relations, financial performance and strategic oversight of an assigned retail property. The goal is to ensure optimal asset value, tenant satisfaction and compliance with all applicable regulations and contractual obligations. The position is on-site in Cairo.

Key responsibilities

• Oversee daily mall operations including maintenance, security, cleaning and facility management, and coordinate with service providers, contractors and vendors
• Run regular property inspections and preventive and corrective maintenance programs, ensuring compliance with health, safety and environmental regulations
• Act as main point of contact for tenants, support move-ins, fit-outs and handovers, and support the leasing team with retention and satisfaction issues
• Enforce lease terms, mall policies and operating procedures
• Prepare and manage annual operating budgets and capital expenditure plans, control expenses, review invoices and prepare financial and operational reports
• Work with marketing on promotions and events, monitor customer feedback and keep the mall presentation to brand standards
• Ensure compliance with local laws, building codes, fire safety and insurance requirements, and maintain property documentation
• Lead, supervise and develop the on-site operations team, including performance reviews and training

Required profile

• Facility management experience is a must, along with MEP experience
• Bachelor's degree in Real Estate Management, Engineering or a related field
• Minimum 3-7 years of property or retail mall management experience
• Proven financial acumen with budget management and P&L responsibility