Partner Success Executive

About the role

We are seeking a driven and detail‑oriented Partner Success Executive to act as the primary liaison for a leading global automotive brand. Based in Cairo, you will support the brand’s regional headquarters and its distributor network across the MEA region, ensuring seamless communication and high‑quality service in a fast‑paced, client‑facing environment.

Key responsibilities

• Serve as the day‑to‑day point of contact for the client and its partners, including creative and media agencies.
• Lead structured weekly client meetings, prepare agendas, document action items, and ensure follow‑through.
• Handle inbound requests promptly, adhering to SLAs and maintaining high satisfaction.
• Manage routine business communications, status reports, and follow‑ups.
• Log, track, and prioritize client requests via the support portal with accurate records.
• Translate requests into clear briefs and coordinate cross‑functional delivery.
• Conduct QA reviews on deliverables before client sharing.
• Coordinate delivery of new web and mobile application projects with internal squads.
• Anticipate and resolve issues, escalating when necessary.
• Keep internal stakeholders aligned on account status, priorities, and risks.

Required profile

• 2–4 years of experience in account management, client servicing, project coordination, or partner success, preferably in a digital, technology, or agency setting.
• Excellent written and verbal English communication skills.
• Proven track record managing demanding clients.
• Strong organizational abilities and a sense of ownership.
• Comfortable coordinating across technical and non‑technical teams.
• Sound commercial judgment and appropriate escalation instincts.

Required skills