Public Cloud Support Tech Sr. Specialist

About the role

Vodafone is looking for a Senior Public Cloud Support Technician to operate and support its Telco Cloud platforms, including OpenStack and Kubernetes, and to manage cloud‑native workloads. The role combines hands‑on technical work with incident leadership, automation, and continuous improvement to ensure high availability and reliability of the cloud services.

Key responsibilities

• Operate and support Telco Cloud platforms (OpenStack, Kubernetes) and manage VNF/CNF lifecycle within NFV architectures.
• Monitor platform performance, capacity, availability, faults and service health; lead incident, problem, change and release management.
• Perform root‑cause analysis, define corrective actions and drive preventive measures.
• Support High Availability and Disaster Recovery design, testing and implementation.
• Coordinate planned and unplanned changes with internal teams, vendors and customers.
• Lead incident escalation, crisis management and technical bridge calls during major incidents.
• Drive infrastructure automation, self‑healing initiatives and tooling enhancements.
• Ensure security, patching, vulnerability remediation and compliance activities.
• Create and maintain operational documentation, runbooks and knowledge‑base articles.
• Prepare operational reports, service reviews and executive‑level summaries.
• Provide technical leadership, coaching and mentoring to team members.
• Participate in audits, regulatory activities, governance processes and risk assessments.
• Validate vendor solutions, technical designs and cloud platform architectures.
• Recommend technology platforms, tools and process improvements to enhance reliability and efficiency.

Required profile

• 3–5 years of hands‑on OpenStack operations experience.
• 3–5 years of VMware operations and administration experience.
• Strong knowledge of Linux (Ubuntu/CentOS) and networking fundamentals.
• Experience with NFV, CNF, VNF and ETSI MANO frameworks.
• Excellent analytical, problem‑solving and decision‑making skills under pressure.
• Strong communication and stakeholder‑management abilities.
• Process‑driven, detail‑oriented and continuous‑learning mindset.
• VMware certification (VCP or higher) preferred.
• Certified OpenStack Administrator (COA) or equivalent preferred.

Required skills

• OpenStack core services
• Kubernetes
• Linux (Ubuntu, CentOS)
• Networking (VLANs, routing, firewalls)
• NFV, CNF, VNF, ETSI MANO
• Prometheus, Grafana, ELK Stack, Zabbix
• Ansible, Terraform
• Python, Bash
• VMware vCenter, NSX‑T, VCF
• SAN/NAS storage integration
• Backup solutions (Veeam or similar)

What we offer

• Opportunity to work on cutting‑edge telco cloud technologies within a global leader.
• Career growth and development in a supportive, inclusive environment.
• Balanced work‑life approach and focus on sustainability.