Quality Engineer - Local Service Unit

About the role

HITACHI ENERGY TECHNOLOGY S.A.E. is looking for a proactive, results-oriented Quality Engineer to drive a culture of Quality and Continuous Improvement (Q&CI) across its Local Service Unit (LSU) in New Cairo. The engineer champions quality strategies, processes and improvement initiatives that strengthen customer satisfaction and operational performance, working across functions to embed quality into daily operations.

Key responsibilities

• Lead and coordinate BU/Hub Q&CI initiatives and the Hub Q&CI Plan, report Q&CI KPIs and improvement progress to LSU and Hub leadership
• Ensure compliance with the T-NPS process, coordinate complaint resolution and escalation, and lead Root Cause Analysis (RCA) for customer concerns, KPI deviations, failures and non-conformances
• Drive corrective, preventive and improvement actions, share lessons learned and contribute to the Hub Roadmap, annual Continuous Improvement Plan and project savings targets
• Establish, maintain and improve the Local Quality Management System (ADONIS), plan and run Management Review Meetings, and lead internal and external audits
• Work with Project Managers so customer requirements are captured in Project Quality Plans, and ensure compliance with quality standards and customer requirements
• Monitor quality controls, participate in Project Reviews, analyse KPIs such as CoPQ, COTD, T-NPS, NCR and Failure Cost Rate, and track the effectiveness of corrective and preventive actions
• Assess competency gaps, deliver quality training and awareness programmes, and support Lean Six Sigma (L6S) certification objectives

Required profile

• Bachelor's degree in Engineering, Quality Management or a related discipline
• Minimum 7 years of experience in Quality Management, Quality Assurance, Continuous Improvement, Operational Excellence or a related field
• Knowledge of QMS standards such as ISO 9001, ISO/TS 16949, Six Sigma and related frameworks
• Lean Six Sigma Green Belt or Black Belt certification preferred
• Strong understanding of data analytics, statistics and quality tools (Fishbone, DMAIC, 8D, A3, PDCA, 5W2H)
• Experience with RCA, CAPA and continuous improvement
• Effective stakeholder management, collaboration and influencing skills
• Proficiency in English, with strong verbal and written communication