Quality Management Customer & PS Methods Lead

About the role

The Quality Management Customer & PS Methods Lead will drive cross‑functional problem solving to resolve factory and customer technical issues. You will ensure compliance with ISO and BSH standards while supporting new projects and sustainable production.

Key responsibilities

• Lead resolution of factory and customer technical issues through corrective actions.
• Monitor quality KPIs (FPY, WFR, zero‑hour escalated cases) and drive timely cross‑functional actions.
• Maintain close contact with Country QMC to manage top customer cases and organize problem‑solving activities.
• Act as the single point of contact for new factory projects, coordinating with Development and central QM functions.
• Lead Active Sponsorship meetings to align quality topics, action plans, and improvement activities.
• Support new projects and ensure ISO and BSH compliance.

Required profile

• Bachelor's degree in Mechanical Engineering.
• 5–10 years of experience in product quality.
• Strong analytical thinking and problem‑solving abilities.
• Effective communication and presentation skills.

Required skills

• SAP

What we offer

• Competitive compensation package.
• Medical and social insurance.
• Transportation allowance.