Quote Support Officer

About the role

The Quote Support Officer works closely with the sales team to prepare, manage and deliver accurate sales quotations. This role ensures that pricing conditions are correctly applied and that all quote documentation is up‑to‑date, supporting efficient sales processes across the organisation.

Key responsibilities

• Prepare sales quotes based on customer requests and internal pricing guidelines.
• Coordinate with sales representatives, legal, finance and other departments to gather required information for quote creation.
• Maintain and update quote tracking systems, documentation and databases.
• Communicate with customers to clarify quote details and resolve discrepancies.
• Develop standard reports and commercial analyses related to quotations.
• Support the creation and validation of Deal/Special Price Agreements, promotions and project quotes.
• Ensure compliance with pricing policies and contractual obligations.
• Assist in maintaining price information in ICON, CPQ, SAP and SAP Cloud for Customer (C4C) systems.

Required profile

• Strong attention to detail and accuracy.
• Excellent organisational and communication skills.
• Ability to work collaboratively with sales, legal, finance and IT teams.
• Experience in a sales support or quotation environment is preferred.

Required skills

• Proficiency with ICON system.
• Experience using CPQ tools.
• Knowledge of SAP ERP.
• Familiarity with SAP Cloud for Customer (C4C).