Real Estate Customer Service Specialist

About the role

We are looking for a proactive Real Estate Customer Service Specialist to manage client interactions, oversee contract administration, and ensure seamless project delivery. The role combines front‑line support with coordination across internal teams to maintain high levels of customer satisfaction.

Key responsibilities

• Handle customer inquiries and complaints professionally.
• Prepare and manage contracts with accuracy.
• Follow up on project updates, payments, and delivery schedules.
• Maintain strong client relationships through after‑sales support.
• Update and manage customer records in CRM systems.
• Coordinate with internal departments to ensure smooth issue resolution.
• Prepare periodic customer service reports.
• Resolve customer concerns efficiently and ensure satisfaction.

Required profile

• 3–5 years of customer service experience in the real‑estate industry.
• Excellent communication, presentation, and problem‑solving abilities.
• Very good command of English.
• Customer‑focused attitude with a professional appearance.
• Proactive, self‑confident, and detail‑oriented.
• Ability to work collaboratively with cross‑functional teams.

Required skills

• CRM systems
• Microsoft Office
• Excel