Remote French Bilingual Customer Support Representative

About the role

We are looking for a Remote French Bilingual Customer Support Representative to assist our global customers in both French and English. You will handle voice calls and live‑chat inquiries, turning challenges into positive experiences while working from your own home office.

Key responsibilities

• Provide timely, friendly support via phone and chat in French and English.
• Troubleshoot customer issues with a calm, solutions‑first approach.
• Document all interactions accurately in our support system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, cultural sensitivity, and care.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent in both French and English (written and spoken).
• Ability to work independently in a quiet, dedicated workspace.
• Reliable internet connection (minimum 25 Mbps) and a laptop/desktop with at least an i5 processor.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Familiarity with e‑commerce platforms and CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and a monthly health stipend.
• Performance bonuses based on key performance indicators.
• A supportive team culture focused on growth and accountability.