Remote French Bilingual Customer Support Representative

About the role

We are looking for a motivated French‑English bilingual professional to join our remote customer support team. You will be the friendly voice that assists customers from French‑speaking regions, handling inquiries via phone and live chat while delivering a high‑quality experience.

Key responsibilities

• Provide timely, courteous support in French and English through calls and chat.
• Troubleshoot customer issues with a calm, solutions‑first approach.
• Accurately document all interactions in our support system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, cultural sensitivity, and care.

Required profile

• Minimum 1 year of remote or online experience in customer service.
• Fluent written and spoken French and English.
• Excellent communication skills and a calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.

What we offer

• Permanent work‑from‑home contract.
• Competitive salary reviewed annually.
• Paid time off and a monthly health stipend.
• Performance bonuses based on key performance indicators.
• A supportive team culture that values growth, accountability, and connection.