Remote French-English Customer Support Representative

About the role

We are seeking a bilingual French‑English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers, helping them solve technical or order‑related issues while delivering a friendly, supportive experience.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and phone.
• Provide step‑by‑step guidance to resolve technical, order, or account issues.
• Maintain accurate records of all interactions in our support system.
• Share customer feedback and insights to help improve products and processes.
• Collaborate with a remote team of peers and supervisors.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent in both French and English, written and spoken.
• Calm, solution‑focused attitude under pressure.
• Reliable high‑speed internet (minimum 25 Mbps) and a quiet workspace.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar help‑desk tools.
• Familiarity with e‑commerce platforms and CRM systems.

What we offer

• Fully remote work – you can work from anywhere.
• Competitive pay with regular reviews and performance‑based bonuses.
• Paid time off for rest and recharge.
• Monthly health stipend.
• A collaborative, growth‑focused team culture.