Renewal Coordinator (French & English)

About the role

The Renewal Coordinator will manage a portfolio of renewal contracts for DocuSign in Egypt, working remotely. The role requires fluency in both French and English and a solid understanding of SaaS contract negotiations.

Key responsibilities

• Implement win‑win negotiation strategies for a high volume of renewals, enhancing contract value while maintaining customer trust.
• Identify incremental growth opportunities during the renewal process and collaborate with account teams.
• Maintain a rolling forecast for the territory and communicate renewal risks to internal stakeholders.
• Work closely with Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop renewal strategies.
• Analyze data to evaluate renewal health and prioritize actions that deliver the most favorable outcomes.

Required profile

• Eligible to work in Egypt with at least 2 years of experience in renewal management, account management or customer success, preferably in SaaS.
• Strong negotiation skills and a proven track record of driving contracts to completion on time.
• Strategic mindset with the ability to conduct persuasive value conversations at the executive level.
• Experience in a quota‑carrying sales role with demonstrated achievement.
• Excellent organization, prioritization and project‑management abilities to drive the renewal cycle.