Reservation Agent

About the role

As a Reservation Agent you will be the first point of contact for guests, creating a welcoming and memorable experience from the moment they inquire about a stay. You will work within an Accor‑affiliated hotel, supporting the front‑office team and contributing to the property’s revenue goals.

Key responsibilities

• Provide friendly, engaging service to all guests throughout the reservation process.
• Maximize revenue by recommending upgrades and up‑selling appropriate room categories.
• Inform guests about hotel facilities and handle special requests or inquiries.
• Enter reservation details, manage rooming lists, and keep the booking system accurate and up‑to‑date.

Required profile

• Guest‑focused personality with strong interpersonal skills.
• Problem‑solving ability and attention to detail.
• Fluency in English; additional languages are a plus.
• Previous experience in hospitality or reservations is an asset.

Required skills

• Experience with Opera or a similar property management system.

What we offer

• Employee benefit card with discounted rates across Accor hotels worldwide.
• Access to learning programs through Accor Academies.
• Opportunities for career development within the property and globally.
• Participation in corporate social responsibility initiatives such as Planet 21.