Reservations Call Center Agent – Remote (Arabic/English)

About the role

We are looking for enthusiastic Reservations Call Center Agents to join our fast‑growing hospitality brand. Working from home in Egypt, you will help Arabic‑speaking guests book their stays and enjoy a supportive 24/7 team environment.

Key responsibilities

• Answer a high volume of inbound calls and convert inquiries into confirmed bookings.
• Provide accurate information on property locations, availability, rates and special promotions.
• Address customer questions in a professional and friendly manner.
• Work flexible shifts, including nights, to support a 24‑hour operation.

Required profile

• Native‑level Arabic fluency and strong English proficiency.
• At least one year of call‑center experience.
• Home office equipped with a reliable computer, high‑speed internet, noise‑cancelling headset and power backup.
• Typing speed of at least 40 wpm, excellent attention to detail and multitasking ability.
• Goal‑oriented, customer‑focused mindset.
• Availability for 8‑hour shifts, six days a week.

Required skills

What we offer

• Opportunity to grow with a rapidly expanding hospitality chain.
• Remote work flexibility.
• Dynamic, fast‑paced team environment.