Revenue Development / Training Executive

About the role

The Revenue Development / Training Executive supports the commercial and revenue strategy of a hospitality organization by building capability, optimizing systems, and ensuring data quality. Working closely with the Revenue Development Manager and senior commercial leaders, this role drives operational excellence across revenue, reservations, front‑office, and other commercial functions.

Key responsibilities

• Assist the Revenue Development Manager in rolling out capability development initiatives for revenue‑related teams.
• Design, coordinate and deliver training programmes, onboarding sessions, workshops and continuous learning on commercial systems and revenue practices.
• Create and maintain SOPs, user guides, training materials and best‑practice documentation.
• Serve as the primary support contact for PMS, RMS, BI and other commercial systems, monitoring adoption and usage.
• Track system compliance, operational standards and data accuracy across platforms.
• Identify recurring operational or system issues and contribute to process‑improvement projects.
• Collaborate with the BI & Reporting Manager to enhance reporting efficiency and data governance.
• Prepare regular and ad‑hoc reports, performance analyses, presentations and executive summaries.
• Measure training effectiveness, maintain capability scorecards and monitor key commercial KPIs.
• Support change‑management initiatives related to new tools, systems and processes.

Required profile

• Bachelor’s degree in hospitality, Business Administration or a related field (preferred).
• 3–5 years of experience in revenue management, commercial operations, reservations, front‑office or similar hospitality roles.
• Hands‑on experience with hotel commercial systems such as PMS, RMS, BI and reporting tools.
• Experience in training, coaching, reporting or process improvement is an advantage.

Required skills

• Strong understanding of commercial operations, revenue management and hospitality systems.
• Ability to interpret data and translate insights into actionable operational steps.
• Excellent communication, presentation and stakeholder‑management abilities.
• Proven analytical, problem‑solving and organizational skills.

What we offer

• Opportunity to influence revenue strategy across a multi‑property hospitality portfolio.
• Collaborative environment with cross‑functional teams.
• Professional development and continuous learning programmes.