Senior Client Success & Account Manager

About the role

OBD is seeking a Senior Client Success & Account Manager to act as the main liaison for our brand transformation clients across Saudi Arabia and the GCC. The role combines relationship building, project leadership and quality assurance to ensure every engagement delivers measurable business value.

Key responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Build long‑term relationships based on trust, professionalism, and strategic partnership.
• Lead project kickoff meetings, gather business objectives, requirements and success criteria.
• Prepare structured creative briefs and project documentation for internal teams.
• Coordinate between Strategy, Brand Design, Motion, AI, Digital Experience and Business Development teams.
• Manage timelines, milestones, priorities and deliverables, ensuring projects stay on schedule and within scope.
• Review deliverables before client presentations to guarantee quality and consistency.
• Handle client feedback professionally and coordinate efficient implementation.
• Identify upselling and cross‑selling opportunities across OBD services.
• Monitor client satisfaction and proactively resolve issues.
• Maintain CRM records, project documentation and communication history.

Required profile

• 4+ years of experience in account management, client success or project management, preferably within branding, creative, digital, consulting or marketing agencies.
• Excellent written and spoken English.
• Outstanding communication, presentation and business writing skills.
• Exceptional organization, time‑management and ability to handle multiple clients and projects simultaneously.
• Comfortable working remotely while maintaining high accountability.

Required skills

• Experience with project‑management platforms such as Notion, ClickUp, Asana or Monday.com.
• Familiarity with CRM platforms.
• Proficiency in Google Workspace.