Senior Hub Communications Associate

About the role

The Senior Hub Communications Associate will manage all hub‑related communications, ensuring that issues are resolved quickly between Customer Service, Account Managers, and Operations teams. The role emphasizes problem‑solving, SLA compliance, and smooth inter‑departmental coordination.

Key responsibilities

• Handle and follow up on all Freshdesk tickets related to the hub.
• Coordinate with CS, AMs, and Operations to resolve client and order issues.
• Track liability and ensure cases close within SLA.
• Monitor aging orders and escalate delays when necessary.
• Act as the main communication point between internal teams and clients.
• Prepare concise reports on returns, open tickets, and key issues.
• Assist in logistics coordination for special‑handling items such as hazardous materials or high‑value goods.
• Ensure accurate documentation for returns is filed and shared with stakeholders.

Required profile

• Bachelor's degree in Business, Logistics, or a related field.
• 1 to 3 years of experience in communication, logistics, and customer service.
• Strong coordination, problem‑solving, and communication abilities.
• Fluent in English and Arabic (verbal and written).
• Ability to work under pressure and multitask effectively.

Required skills

• Proficiency with CRM/ticketing systems, specifically Freshdesk.
• Experience using CRM ticketing systems.
• Knowledge of logistics processes.