Senior Manager Operations - Local Shops

About the role

Talabat, part of the Delivery Hero Group, is hiring a Senior Manager Operations for its local shops business in Maadi. The role manages and improves local operations through vendor management, process optimization and building a strong local operations team, driving efficiency to support sales and growth. It oversees internal teams in Vendor Content and Vendor Operations and outsourced content scanning teams.

Key responsibilities

• Own local NFV operational performance, including commercial and operational KPIs
• Work with the Head of NFV to shape the strategy and plan, with regular reviews and reprioritization
• Act as the local market operations stakeholder with the Regional Ops team, sharing opportunities and local initiatives
• Work with key accounts on performance and opportunities to build local market insights
• Deliver local initiatives that improve ops metrics, backed by data analysis
• Review performance, highlight successes and improvement areas, and run a target action plan
• Evaluate, simplify and audit compliance, removing non-value-adding tasks

Required profile

• 5-6 years of experience in the same or similar field
• Direct line management experience, able to build relationships, motivate peers and manage upwards
• Very good analytical skills and very good communication at all levels
• Execution-focused, with a proven record in complex environments and a results-driven attitude

Required skills

• Ability to work with Tableau
• Knowledge of Excel and/or Looker is a plus