Service Designer – Manager

About the role

We are seeking a Service Design Manager to lead the design and transformation of end‑to‑end services that deliver exceptional customer experiences and measurable business value. You will work across business, product and technology teams to orchestrate people, processes and systems.

Key responsibilities

• Lead end‑to‑end service design initiatives from discovery through delivery and optimisation.
• Develop service blueprints, journey maps and operating models to guide transformation.
• Conduct service assessments to identify gaps, inefficiencies and improvement opportunities.
• Facilitate workshops and co‑creation sessions with stakeholders.
• Define and track service performance metrics (KPIs/OKRs).

Required profile

• Bachelor’s degree in design, HCI or related field, or equivalent experience.
• 8+ years of experience in service design, UX design, product management or consulting.
• Proven experience delivering end‑to‑end service design or transformation projects.
• Strong stakeholder management and communication skills.

Required skills

• Customer journey mapping
• Service blueprinting
• Agile methodology