Specialist Travel Desk

About the role

Talabat, part of the Delivery Hero Group, is hiring a Specialist Travel Desk in Maadi on a contract basis. The role manages end-to-end travel desk support for employees, negotiating prices across countries, handling complex data, reviewing policies, identifying gaps and recommending process improvements.

Key responsibilities

• Negotiate and manage corporate rate agreements with airlines, hotels and car rental companies, and review and renew contracts annually
• Review the travel policy periodically, identify gaps and recommend updates to management
• Track and report monthly travel spend versus the approved budget, flagging overruns proactively
• Handle travel disruptions (cancellations, re-routing, emergencies) and act as the point of contact for employees in transit
• Monitor traveler whereabouts on international trips to ensure duty of care compliance
• Reconcile booked travel against employee expense claims and coordinate reimbursement eligibility with Finance
• Assist employees with domestic and international travel arrangements, including hotels and car rentals, and advise on visas or passports
• Secure reservations for flights, hotels and car rentals and follow up until completed
• Provide advice on destinations and transportation, and keep travel costs within budget
• Help with online flight bookings and hotel reservations, and calculate rates to secure savings
• Manage corporate accounts and handle related administrative, personnel and accounting issues regarding air-travel reimbursement eligibility
• Procurement support: assist the procurement team with sourcing, prepare RFQ/RFP documents and vendor comparison summaries, coordinate vendor onboarding, maintain vendor data, track contracts in Onit, conduct market benchmarking and support spend analysis

Required profile

• Bachelor's degree
• Solid knowledge of travel desk processes, policy and systems
• 2-4 years of experience in travel desk management
• Basic understanding of procurement processes and vendor management
• Experience across multiple legal entities or business units is a plus

Required skills

• Ability to negotiate, establish and administer contracts with hotels and other parties
• Strong analytical skills and attention to detail
• Excellent verbal and written communication skills