Team Leader - Payment Operations

About the role

The Team Leader – Payment Operations will oversee first‑level transaction scrutiny within the Clearing and centralized PDC area. The role ensures that all payments are processed accurately, on time, and in line with established procedures, while delivering a high level of customer satisfaction.

Key responsibilities

• Perform first‑level checking and validation of clearing and PDC transactions.
• Ensure compliance with turnaround times and operating procedures.
• Provide value‑added services to internal and external customers.
• Supervise and mentor a small team of payment operations staff.
• Monitor transaction flow and address any exceptions or issues promptly.

Required profile

• Proven experience in payment operations, clearing, or PDC environments.
• Strong supervisory or team‑lead experience.
• Excellent attention to detail and ability to work under tight deadlines.
• Customer‑focused mindset with a commitment to service quality.

Required skills

What we offer

• Opportunity to work for a leading financial institution in the MENA region.
• Dynamic, innovative environment that encourages growth.
• Collaborative culture focused on customer success.