Technical Support & Customer Service Engineer – Hearing Aids
Sigma for Import & Export · Heliopolis
Job description
About the role
The role involves providing technical support and customer service for hearing aid users, guiding them through testing, fitting, and usage while offering psychological support to accept hearing loss.
Key responsibilities
- Assist customers during visits, answer inquiries and support them while testing new hearing aids.
- Explain audiograms, obtain ear impressions, prepare work orders, invoices and related documentation.
- Implement and orient customers on hearing‑aid features, fitting, usage and maintenance.
- Perform fine‑tuning, re‑fitting, and stock management for hearing‑aid accessories.
- Prepare reports, provide feedback to the manager and sales team, and cover admin tasks as needed.
Required profile
- Bachelor’s degree in Biomedical or Communication Engineering.
- Very good written and spoken English.
- 0‑2 years of relevant experience; female candidates preferred.
- Strong attention to detail, problem‑solving, interpersonal and communication skills.
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Published 1 day ago
Expires 1 month from now
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Sigma for Import & Export
Heliopolis