Technical Support Engineer (Customer Support)

About the role

AlgoSec is seeking a Technical Support Engineer to join its global support team based in Egypt. You will work closely with customers, partners and internal teams to ensure successful installation, operation and troubleshooting of AlgoSec’s network security software.

Key responsibilities

• Provide multi‑channel support (email, phone, webcasts) to global customers.
• Guide customers and sales engineers through product installation, configuration and issue resolution.
• Maintain and enrich the AlgoSec knowledge base.
• Collaborate with R&D, Delivery and Product Management to relay customer feedback.
• Introduce and improve support methodologies and tools.

Required profile

• Minimum 2 years experience in a similar technical support role within a software company.
• Strong background in Linux/UNIX environments.
• Experience administering firewalls (Checkpoint, Cisco, Juniper, Fortinet).
• Excellent written and verbal communication in Arabic and English.
• Ability to work under pressure, multitask and handle irregular hours for 24x7 support.

Required skills

• Linux/UNIX
• Checkpoint firewall
• Cisco firewall
• Juniper firewall
• Fortinet firewall
• PERL scripting
• Shell scripting