Technical Support Engineer – Healthcare IT (Remote)

About the role

Serve as the primary PACS technical support resource for customer healthcare IT projects, providing second‑level support for PACS/RIS and related systems. The role involves troubleshooting, customer communication, and collaboration with cross‑functional teams.

Key responsibilities

• Provide second‑level support for PACS, RIS, DICOM, HL7, EMR and other healthcare IT systems.
• Respond to customer inquiries via phone, email and ticketing systems, ensuring timely resolution.
• Coordinate projects, own tasks, and act as the main point of contact for customers.
• Monitor support queues, assign tickets, and maintain detailed incident records.
• Contribute to knowledge‑base documentation, root‑cause analysis and continuous‑improvement initiatives.
• Perform system updates, upgrades and maintenance for RIS/PACS environments.

Required profile

• Bachelor’s degree in IT, Healthcare Informatics or related field, or equivalent experience.
• Minimum 5 years of IT support experience, including at least 3 years in healthcare or radiology‑focused technical support.
• Strong analytical, problem‑solving and customer‑service skills.
• Excellent written and verbal English communication.

Required skills

• Windows operating systems (Windows 7+), Windows Server.
• Linux system administration and command‑line proficiency.
• MSSQL database management and relational database knowledge.
• Networking concepts and infrastructure troubleshooting.
• Experience with PACS, RIS, DICOM, HL7, EMR.
• Public cloud environments and cloud‑based integrations.
• Scripting, data serialization and reporting tools (e.g., SSRS).
• PC/server hardware platforms and general IT infrastructure.
• Ticketing systems and ITIL‑based support processes.